FAQs

📦 Wholesale FAQ – Black Jack® Wholesale

🇺🇸 Q1. I'm a USA-based buyer. Will I pay any customs duty or import tax?

No! All orders shipped through our official wholesale website BlackJackWholesale.com are fulfilled via our USA-registered channel. There is no import duty, tax, or hidden charge for US buyers.

🔁 Q2. Do you offer dropshipping? Can you ship directly to my customers?

Yes, we offer complete dropshipping services. You can list our products on your own store or platform, take customer orders, and we will ship directly to your customer with neutral packaging or even your branding (if requested).

  • No invoice or branding from us unless requested
  • You keep your profit margins
  • Perfect for resellers, influencers, and small businesses

To start: Simply place the order on our website and enter your customer’s address at checkout. You can mention “Dropship Order” in the order note for extra clarity.

💎 Q3. Are your products ready to ship or made-to-order?

Most of our jewelry pieces are made to order with a 7–10 business day processing time. Larger custom or bulk orders may take 10–15 business days. All pieces are carefully crafted and quality checked before dispatch.

🛠 Q4. Can I request custom engraving or stone color (e.g. dark pink/blue)?

Absolutely. We offer full customization options such as:

  • Engraving (inside rings, back of pendants, etc.)
  • Custom gemstone color (pink, blue, champagne, etc.)
  • Size adjustments
  • Bulk order packaging requests

Just mention your customization in the note at checkout or contact our support.

📦 Q5. What shipping methods do you use?

We ship worldwide via:

  • Standard Shipping: Free to USA, Canada, EU, India, Singapore, Malaysia, and more (10–12 days)
  • Express Shipping: DHL, FedEx, UPS (5–7 days, charges apply)

All shipments include tracking and insurance. Express options include signature on delivery.

🚚 Q6. How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can track your order through our website or the carrier’s website.

🔄 Q7. What is your return & refund policy for wholesale orders?

Ready-to-ship items: 14-day return accepted if unused and in original condition. Buyer pays return shipping.

Custom/Made-to-order items: Final sale – no returns or exchanges.

Full refund is only offered for defective/damaged items. We ensure every order is checked before shipping.

💵 Q8. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, AmEx)
  • PayPal
  • UPI/Bank Transfer (for India-based B2B orders)
  • Apple Pay, Google Pay

📞 Q9. How can I speak to someone or get help?

We're always happy to help.

  • Email: brandblackjackglobal@gmail.com
  • WhatsApp: ‪+91 98214 99045‬

Our team responds within 24 hours (usually faster).

🌐 Q10. Do you offer bulk discounts for retailers?

Yes! Retailers, salon owners, event planners, and online stores can contact us for custom price breaks. We provide GST invoices, bulk packaging, and reseller support.